CUSTOMER SUCCESS SPECIALIST

Brief Company Overview:
IT Mindshare is a technology firm serving commercial, government and non-profit organizations with strategic consulting, technology services, phone service as well as web and graphic design services. IT Mindshare is obsessed with customer satisfaction, productivity, teamwork and improving themselves and their community. Their proven systems and processes allow them to provide excellent service, every time, while keeping things simple. IT Mindshare is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that was founded in July of 2012. The company has grown in just a few short years to serve over fifty clients in multiple states. IT Mindshare takes great pride in being a great place to work with excellent compensation, benefits and an awesome company culture that values people, hard work and having fun.

Position Description:
The Customer Success Specialist will be primarily dedicated to the sales team and will be responsible for communicating with clients as well as IT Mindshare staff to ensure that our clients are satisfied. The Customer Success Specialist will also set appointments for the sales team from both internal and external clients. This will include phone calls, emails and in-person meetings and networking events. The perfect candidate will also be able to assist with proposal preparation and assist the sales team with proof-reading, follow-up and follow-through as it relates to sales. The Customer Success Specialist reports directly to the Director of Sales and will work closely with the operations and finance team as well. In general, the Customer Success Specialist will be available to assist sales with efficiency, book appointments, communicate with clients on project status and perform inside sales where applicable.

Core Qualifications:

• Professional appearance and a positive attitude.
• Love talking to people, meeting with people and with an upbeat and positive attitude.
• Ability to resolve conflicts and solve problems.
• One (1) or more years of experience working in an office setting.
• One (1) or more years of customer service working with people and interacting with people professionally.
• Must be able to self-manage, especially as it relates to administrative tasks, paperwork, scheduling and client interaction.
• Must be able to work independently as well as part of a sales team especially as it relates to scheduling and closing sales opportunities.
• Excellent customer service such as communication, follow-up, conflict resolution with overall client satisfaction as the goal.
• Willingness to learn new technology and be able to explain and sell it to clients.
• Ability to speak and write clearly and professionally.
• Valid driver’s license with minimal points on the driving record.

Bonus Qualifications:

• Technology and Security knowledge and/or experience.
• Project management experience.
• Sales experience with companies requiring IT, security and phone service.
• Experience working in a small company environment (under 50 employees).
• Experience working for a Managed Services Provider and/or telecommunications provider.

Position Requirements & Description:

• Effectively communicates with current and potential clients and ensure that their expectations are being met.
• Sets appointments for the sales team and go on sales meetings with the sales team and by yourself.
• Serves as an assistant to the sales team to help with document preparation and scheduling.
• Communicates with current clients to make sure they are happy and if there are any cross-sale opportunities.
• Informs and assists customers regarding technical and specialized merchandise; demonstrates use upon request.
• Utilizes IT Mindshare systems to entire in small change/add orders for the sales team.
• Plans special promotions; coordinates advertising, procurement of specialized merchandise, staff scheduling, and event marketing.
• Compiles and tracks sales data for evaluation.
• Generates and keeps track of sales leads.
• Fill in for both junior and senior level team members as the need arises.

Please E-mail your resume to apply@ITMindshare.com to apply for this position.