“Prescription without diagnosis is malpractice.” This is one of the first pieces of wisdom that IT Mindshare’s Tony Haller offers as he settles into a corner booth at a local eatery in Morgantown. “The same applies with IT—we won’t offer you a product or service until we know where your pain points are and understand how to fix them.”
Haller is no stranger to speaking in metaphors. When meeting with professionals in many different industries—including healthcare, construction, automotive sales, banking, retail, and even government agencies—you have to speak in terms that they understand.
“IT can be intimidating to some people because a lot of folks just don’t understand what we do.” he explains. “So a big part of my job is to act as a translator of sorts—I’m the ‘go-between’ that turns your high-level needs into actionable steps for our wizards to perform.”
Yes, he actually calls his team of technology experts wizards.
“These guys are incredible. Some of our people have spent years working for huge organizations like Merck, Accenture, Amazon, the Department of Defense, and other military organizations before joining our team. We have this great resume, and we’re all right here in Morgantown and Fairmont.”
Haller has been working with IT Mindshare—a Morgantown WV based technology firm— for just under 2 years, and quickly moved into the role of Director of Sales. He is often the first point of contact for business owners, office managers, and operations officers who want to make their organization run more smoothly and efficiently.
Originally from Fairmont, Tony has spent his career helping businesses become more successful.
“I’ve spent a bunch of years in similar roles either doing business consulting or government business sales, so it really prepared me for this challenge. You have to be able to walk into an organization and ask the right questions so you can understand at a high level how they operate. Only then can you find the weak spots and the inefficiencies that the right IT can help to shore up. So I don’t necessarily have to be a technical expert in each and every service we offer, but I do have to understand where to start and where to end, then let our wizards and specialists fill in the blanks.”
The first meeting with a potential vendor or business partner like IT Mindshare can be intimidating for some, but Tony has a very simple strategy for providing immense value right out of the gate.
“Our first meeting is always high-level strategy and consulting,” he explains. “Our initial conversation is 100% about you and your goals. What is your end goal? Where do you want to end up? Some organizations don’t even know, so I can help walk you through figuring this out. I ask a lot of questions about how your business operates and where things get hung up or painful. Once I have a crystal-clear vision of where you want to end up, only then can I start strategizing on how to help get you there.”
From the first meeting on, Haller will coordinate with the IT Mindshare team to schedule an in-depth assessment of your technology systems, then create a proposed scope of work that will address your immediate needs while building an infrastructure for your future goals.
The veteran-owned IT firm offers core Information Technology, phone & voice services, data cabling & relocation, strategic consulting, and web design services. They currently work with companies and government agencies in North Central West Virginia, Southwestern Pennsylvania, and Western Maryland and are expanding their service area as the need for specialized technology services grows.
The company also recently completed HIPAA certification, making IT Mindshare the only IT firm in the region to be properly HIPAA certified.
“This is a big deal because HIPAA can track through a healthcare company’s vendor to ensure security,” explains Haller. “This means that if your IT vendor isn’t secure, HIPAA may deem your medical practice not secure as well. This could result in big fines or even jail time. As far as we know, no other IT company in the region has this certification and is able to offer this level of protection, so why would a doctors office, hospital, dentist, or other healthcare provider choose an IT vendor without this certification?”
The company was also recently named the U.S. Small Business Association’s “WV Veteran Owned Small Business of the Year.” Haller thinks that this is due to the incredible skill of their team and the enthusiasm that each individual has for helping their clients succeed.
“You have to be a little bit of everything. It’s business consulting first, then finding the right product or service that will best solve their problem. I really enjoy pulling back the curtain on an organization and helping them run more smoothly.”
For more information about IT Mindshare’s services or to reach Tony Haller, contact
Tony by email at email@example.com or by phone at 304-658-7600.